FAQ
If you can't find the answer to your question below then please email us
Product questions
Can I mix the sizes of the badges ?
Of course. In fact one of the ways that we suggest for setting the hen, stag or birthday boy or girl apart from the rest is to have a larger size of badge for them
Can we have any colour ribbon on our rosettes ?
- You can choose any combination of our standard colours for your rosette layers – including the tails
Do I need to edit any photograph before I send it ?
- We will clean up any image suitable for the use on a badge
Can I design my badge on line ?
You can select your design, add the text and see the effect of changing the rosette colours. Unfortunately at this time we do not have the facility for you to design your own – but we can email an example of any badge design and colour combination that you require
I can’t see the design I want
If you cannot see the design you want then just fill in our enquiry form and we will send you a quotation. This will not significantly slow down your order as we aim to respond within 12 hours and we quote and you agree and send payment then our normal delivery times will apply.
I see the type of design I like – but I want to change it – is that possible?
Of course. If it is just the wording or a simple colour change then you can probably just order on line and then put your comments in the ‘additional comments’ box. If it is more involved then it would be better to either phone us or email us and talk us through it. In general though, it won’t be a problem.
Can I add a photograph to my sash order ?
We cannot add a photograph but we can convert it to a basic line drawing, which can be added to a sash
Is there a limit to the text we can add to a sash or badge ?
No , and we do not charge by the letter- but there is limited space. The more text – the smaller it will be
Can you add a logo to our sash order ?
Provided you have the authority to use the logo , then just send it with your order – but note we can only print sashes in single colours.
How do I order a customised rosette ?
The first thing is to go to the rosette section - choose your centre - ands then choose your ribbon colour(s) for the rosette. Once you have done this , then just decide if you want to have guest names on the rosettes, then send the order to us. Fo0r further help follow the step-by-step help in the sidebar when you are on the rosette page.
What kind of fastening is on the rosettes and badges ?
The normal fastener is a safety pin. For children under 36months we have pinless fasteners. If the rosette is for equestrian, small animal or bird shows then we also have bridle and cage clips. If you don't want to pin the badge to your clothing then we also have our ribbon (lanyard) badges
What size are the badges, rosettes and sashes
The badges are 45mm, 57mm and 75mm.
The rosette diameters are 90mm (1 tier), 110mm (2 tier), 130mm (3 tier) , 150mm (4 tier).
The sashes are 1.8m x 100mm (6 feet x 4 inches).
Further details are available here
What colours of rosette are available
You can see typical rosette ribbon colours here
Can I send my own design for a badge or rosette centre
Yes. But note the badge/rosette centre has a bevelled edge, so don't put any text within 5mm of the edge and if possible add bleed so that there is no white edge when the image wraps around the badge/centre. Also we recommend you outline any text with a contrasting colour if you are putting a dark coloured text on a dark background. Further information here
Ordering questions
Are you available by phone if we need to discuss an order ?
Yes – just call us for advice. We are also here most evenings and weekends
Is there a minimum order ?
No
Do you correct my spelling error if I make a mistake when ordering?
The responsibility has to be with you to spell it correctly
Delivery questions
How long will my order take ?
We aim to send out orders on the same day that they are received, provided they are placed before our cut-off time, which is approximately 1pm. We normally send our orders for UK addresses by First Class post – but for a guaranteed next delivery you must select the Guaranteed service offered at check out. If you are on the last minute or need an urgent order then please contact us first so we can prioritise your order in our production schedule.
Can I order for same day delivery?
Not really as we send our order by post. But if you live near Oldham then you can always collect.
